FAQS

Q1: What is the overall processing mechanism for product after-sales problems?
      We have formulated a complete after-sales problem disposal process for all sold products. After receiving user feedback, our team will complete information collection, situation verification, scheme assessment and result feedback in sequence. For complex problems that cannot be solved immediately, we will record the progress dynamically and keep users updated in a timely manner, trying our best to ensure that every legitimate user demand is properly responded to.
Q2: How to ensure the consistency of product delivery quality?
      We adopt standardized production and outbound inspection procedures for all products, and carry out random sampling checks in each link to control product quality stably. In case of occasional individual quality differences caused by objective factors, we will actively communicate with users and provide reasonable disposal solutions to safeguard user shopping experience.
Q3: What should users pay attention to during product receiving inspection?
      It is recommended that users check the integrity and intactness of products and packages after receiving goods. If any abnormal conditions are found during inspection, users can retain relevant evidence and feed back to our team in time. We will follow up the whole process to handle the problem and try our best to avoid adverse impacts on user rights and interests.
Q4: How to realize long-term effective product use maintenance?
      We will provide universal product maintenance suggestions based on product attributes and usage characteristics. Users can follow the guiding content for daily maintenance. For maintenance problems encountered in long-term use, our support team can provide targeted consulting services and feasible optimization suggestions as comprehensively as possible.